Legal

Privacy Policy

Last updated: January 2026

1. Introduction

Datamade Solutions LLC ("Datamade AI," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our AI platforms, websites, and related applications.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies, please do not use our services.

2. Information We Collect

2.1 Information You Provide

We collect information you directly provide to us, including:

  • Account Information: Name, email address, company name, job title, and contact information when you create an account or contact us.
  • Content: Documents, files, and other content you upload to our platforms for processing.
  • Communications: Information you provide when you contact us for support, feedback, or inquiries.
  • Payment Information: Billing address and payment details (processed by secure third-party payment processors).

2.2 Information Collected Automatically

When you use our services, we automatically collect certain information, including:

  • Usage Data: Information about how you interact with our services, including features used, pages viewed, and actions taken.
  • Device Information: Browser type, operating system, device identifiers, and IP address.
  • Log Data: Server logs, timestamps, and error reports.

2.3 Information from Third Parties

We may receive information from third-party services you connect to our platform (such as SharePoint, Google Drive, or other cloud storage providers) with your authorization.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To provide, maintain, and improve our AI platforms and services.
  • AI Processing: To process your content using our AI systems and deliver insights, summaries, and other outputs.
  • Communication: To send you service-related notices, updates, and marketing communications (with your consent).
  • Support: To respond to your inquiries and provide customer support.
  • Analytics: To understand how our services are used and improve user experience.
  • Security: To detect, prevent, and address technical issues and security threats.
  • Compliance: To comply with legal obligations and enforce our terms of service.

4. Healthcare Data and HIPAA Compliance

For customers using our Life Care AI Platform or other healthcare-related services, we maintain HIPAA-compliant infrastructure and practices. This includes:

  • Business Associate Agreements (BAAs) with covered entities
  • Encryption of protected health information (PHI) at rest and in transit
  • Access controls and audit logging
  • Employee training on HIPAA requirements
  • Regular security assessments

PHI is processed and stored in accordance with HIPAA regulations and is never used for purposes other than providing the requested services without explicit authorization.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: With trusted third-party vendors who assist in operating our services (cloud hosting, analytics, payment processing), subject to confidentiality obligations.
  • AI Infrastructure Partners: With technology partners like Google Cloud and NVIDIA for AI processing, subject to strict data protection agreements.
  • Legal Requirements: When required by law, legal process, or government request.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.
  • With Your Consent: When you have given us explicit permission to share your information.

6. Data Security

We implement industry-standard security measures to protect your information, including:

  • Encryption of data at rest and in transit (TLS 1.2+)
  • Regular security audits and penetration testing
  • Access controls and authentication mechanisms
  • Secure cloud infrastructure (Google Cloud Platform)
  • Employee security training and background checks

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes described in this Privacy Policy. Specifically:

  • Account Data: Retained while your account is active and for a reasonable period afterward.
  • Content: Retained as long as needed to provide services, or until you delete it.
  • Usage Data: Generally retained for up to 24 months for analytics purposes.
  • Healthcare Data: Retained in accordance with HIPAA requirements (minimum 6 years).

You can request deletion of your data by contacting us at privacy@datamade.ai.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information.
  • Portability: Request a copy of your data in a portable format.
  • Opt-Out: Opt out of marketing communications at any time.
  • Restriction: Request restriction of processing in certain circumstances.

To exercise these rights, contact us at privacy@datamade.ai. We will respond to your request within 30 days.

9. Local Processing Options

For customers with heightened privacy requirements, we offer local processing options using NVIDIA DGX hardware. With local processing:

  • Your data never leaves your network
  • AI processing occurs entirely on your infrastructure
  • No cloud upload required for core functionality

Contact us to learn more about on-premise deployment options.

10. Cookies and Tracking

We use cookies and similar technologies to improve your experience, analyze usage, and deliver personalized content. You can control cookie preferences through your browser settings.

We use the following types of cookies:

  • Essential Cookies: Required for basic site functionality.
  • Analytics Cookies: Help us understand how visitors interact with our site.
  • Preference Cookies: Remember your settings and preferences.

11. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and compliance with applicable data protection laws.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Datamade Solutions LLC
Email: privacy@datamade.ai
Website: datamade.ai

For healthcare-related privacy concerns, you may also contact our HIPAA Privacy Officer at hipaa@datamade.ai.